EA did not give me my diamonds

EA Games poor customer supportⁱ for Lord of Ultima They stole my Money!

I am writing this article now as I have had problems with several transactions while purchasing diamonds for Lord of Ultima.

My card was charged 4 times in error and as I believed that my transaction had not gone through via debit card I used PayPal too. So in total they took 5 x £8.98 = £44.90.

I did not receive any diamonds at all for the transactions. I believe this is a problem that many other people have had too.

My steps to contact EA about my problem.

I have tried emailing technical support. I have sent 4 emails, none have been replied to.